FJ Cruiser Parts, Tacoma Parts, Tundra Parts & Toyota Accessories From The Toyota Parts Experts
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Q. Who is Savanna Jones?
A. Savanna Jones is your source for Toyota Tundra, Tacoma and FJ Cruiser parts and accessories.

Q. How can I order products from SavannaJones?
A. Contact information is listed on our contact us page.

Q. Can I check the status of an order I placed?
A. We will send you an order acknowledgement email promptly after receiving your order on the web site, so you get verification that your order was properly received. We will also send you a shipment confirmation email when your order leaves our warehouse and is on its way to you. Order status can be checked on-line. Click here to go to the Account Login Page.

Q. What does Savanna Jones do with back orders?
A. Because we are a Warehouse Distributor we carry a huge amount of inventory. Sometimes however, an item will be in short supply, due to overwhelming demand. You will be notified if an order cannot ship in a timely manner. Except for Special Orders and some Drop Shipments we will not charge your credit card for orders, which have not been shipped.

Q. Does Savanna Jones ship orders to customers outside the USA?
A. Yes we do ship to customers outside the USA. We will contact you with final shipping charges before we ship your order outside the USA.

Q. How long does it take to receive my order?
A. Orders received before 3:30pm Eastern Time will ship the same business day on in stock items. Normal shipping can be from 2 to 8 working days.
  • North East 2-4 business days (estimated)
  • Mid-Atlantic 2-4 business days (estimated)
  • South East 4-6 business days (estimated)
  • Mid West 4-6 business days (estimated)
  • South West 6-8 business days (estimated)
  • North West 7-9 business days (estimated) * Special orders & truck shipments can take approximately 2 to 6 weeks depending on the items.

    Q. Does Savanna Jones use a secure server for my orders?
    A. Yes! Ordering at SavannaJones.com is fast and secure. All credit card transactions at SavannaJones.com are securely processed using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels on the Internet.

    Q. Where does Savanna Jones charge sales tax?
    A. Only orders shipped to an address in Pennsylvania or Nevada will be charged a sales tax.

    Q. What is your shipping policy?
    A. Most orders will be shipped by FedEx. Hardtops ship by Truck Freight, we will contact you with the final cost. See our table for actual shipping cost. We often ship from multiple locations throughout the US to give you better and more economical service.

    Q. When do you charge my credit card?
    A. Except for Special Orders (e.g. Hardtops) and some Drop Shipments we will not charge your credit card for orders, which have not been shipped.

    Q. Satisfaction guaranteed.
    A. If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of Sale for a hassle-free refund of the amount paid for the product. Refunds do not include shipping costs. On exchange of defective products, Savanna Jones will pay for shipping on the outbound replacement product only. We only specify that the product not be damaged, missing components or manufacturer's documentation. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name and order number on the package for efficient identification. Please note that we do not pay the shipping charges involved in returning goods.

    Q. How do the warranties work?
    A. All parts are covered only by the Manufacturer's Warranties and/or Guarantees. Savanna Jones, Inc. can assume no responsibility for use or application by the user. We have made every effort to ensure that the information on this website is correct. However any typographical or printing errors, Prices or Specifications (subject to change) will be corrected without prior notice.

    Q. What is your return policy?
    A. If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of Sale for a hassle-free refund of the amount paid for the product. Refunds do not include shipping costs. On exchange of defective products, Savanna Jones will pay for shipping on the outbound replacement product only. We only specify that the product not be damaged, missing components or manufacturer's documentation. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name and order number on the package for efficient identification. Please note that we do not pay the shipping charges involved in returning goods.

    Q. Does Savanna Jones protect my privacy?
    A. Yes! Savanna Jones is committed to protecting our customer's privacy. We do retain some information to be able to serve our customers better.
    What information do we retain?
    For each visitor to our web site, our web server automatically recognizes and retains the visitor's domain name. Information about page usage is gathered, which allows us to determine overall site usage patterns. Other data such as order information and specific visitor requests may be stored in user-specific file. Certain information must be provided by the customer to properly complete orders and deliver to the correct address. This information is retained to expedite future orders.

    What do we do with this information? The information is primarily used to improve our site for the purpose of better serving our valued customers. Occasionally we will use the information to send our customers an e-mail announcement. This e-mail may contain new product introductions and/or exclusive offers specifically tailored for the vehicles they own.

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    The following parts require additional handling charges due to their large size or weight: wheels, tires, full suspension lift kits, oversized bumpers, tire carriers, body tubs, hard tops and cargo racks. The following parts do not qualify for free shipping: Oversized items and items delivered by truck freight, as well as prior purchases and returns.

    1995-2018, Savanna Jones. All rights reserved. The name Savanna Jones and SavannaJones.com logo's are trademarks of Savanna Jones Inc.

    This entire site with its content is copyright protected. Images are watermarked and cannot be used without explicit agreement from Savanna Jones Inc.
    Throughout this web site all the preceding marks & logos are used for identification purposes only. Savanna Jones Inc has no affiliation with Toyota. It is not implied that any part listed is a product of, or approved by Toyota.
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    * Free Shipping Special Offer Details To qualify for FREE shipping the parts on an individual order must meet a combined total value of $75 or more. Customer must select Standard Shipping in the checkout and ship to an address in the contiguous 48 United States. Some parts require additional handling charges due to their large size or weight: including wheels, tires, full suspension lift kits, oversized bumpers, tire carriers, body tubs, hard tops, cargo racks, winches and hitches. Oversized items, items that are delivered by truck freight, prior purchases and returns do not qualify for free shipping.