Q. Can I check the status of an order I placed?
A. We will send you an order acknowledgement email promptly after
receiving your order on the web site, so you get verification that your
order was properly received. We will also send you a shipment confirmation
email when your order leaves our warehouse and is on its way to you. Order
status can be checked on-line. Click here to go to the Account Login Page.
Q. What does Savanna Jones do with back orders?
A. Because we are a Warehouse Distributor we carry a huge amount of
inventory. Sometimes however, an item will be in short supply, due to overwhelming
demand. You will be notified if an order cannot ship in a timely manner. Except for
Special Orders and some Drop Shipments we will not charge your credit card for
orders, which have not been shipped.
Q. How long does it take to receive my order?
A. Orders received before 12:00 (Noon) Eastern Time will ship the same
business day on in stock items. Normal UPS shipping can be from 2 to 8
working days.
North East 2-3 days (estimated)
Mid-Atlantic 2-3 days (estimated)
South East 3-5 days (estimated)
Mid West 3-5 days (estimated)
South West 5-7 days (estimated)
North West 6-8 days (estimated)
* Special orders & truck shipments can take approximately 2 to 6 weeks
depending on the items.
Q. Does Savanna Jones use a secure server for my orders?
A. Yes! Ordering at SavannaJones.com is fast and secure. All credit card
transactions at SavannaJones.com are securely processed using secure
socket layer (SSL) software, which is the industry standard and among the
best software available for secure commerce transactions. SSL encrypts all
of your personal information including credit card number, name, and
address, so that it cannot be read as the information travels on the
Internet.
Q. What is your shipping policy?
A. Most orders will be shipped by United Parcel Service. Hardtops ship by
Truck Freight, we will contact you with the final cost. See our table for actual shipping cost. We often ship from multiple locations throughout the US to give you better and more economical service.
Q. When do you charge my credit card?
A. Except for Special Orders (e.g. Hardtops) and some Drop Shipments we
will not charge your credit card for orders, which have not been shipped.
Q. Satisfaction guaranteed.
A. If you are not completely satisfied with one of our products you may
return it any time within 30 days of the date of Sale for a hassle-free
refund of the amount paid for the product. Refunds do not include shipping
costs. On exchange of defective products, Savanna Jones will pay for
shipping on the outbound replacement product only. We only specify that
the product not be damaged, missing components or manufacturer's
documentation. Special order or non-stocking items are specifically
exempted from this policy and will be assessed an appropriate re-stocking
charge. Place your name and order number on the package for efficient
identification. Please note that we do not pay the shipping charges
involved in returning goods.
Q. How do the warranties work?
A. All parts are covered only by the Manufacturer's Warranties and/or
Guarantees. Savanna Jones, Inc. can assume no responsibility for use or
application by the user. We have made every effort to ensure that the
information on this website is correct. However any typographical or
printing errors, Prices or Specifications (subject to change) will be
corrected without prior notice.
Q. What is your return policy?
A. If you are not completely satisfied with one of our products you may
return it any time within 30 days of the date of Sale for a hassle-free
refund of the amount paid for the product. Refunds do not include shipping
costs. On exchange of defective products, Savanna Jones will pay for
shipping on the outbound replacement product only. We only specify that
the product not be damaged, missing components or manufacturer's
documentation. Special order or non-stocking items are specifically
exempted from this policy and will be assessed an appropriate re-stocking
charge. Place your name and order number on the package for efficient
identification. Please note that we do not pay the shipping charges
involved in returning goods.
Q. Does Savanna Jones protect my privacy?
A. Yes! Savanna Jones is committed to protecting our customer's privacy.
We do retain some information to be able to serve our customers better.
What information do we retain?
For each visitor to our web site, our web server automatically recognizes
and retains the visitor's domain name. Information about page usage is
gathered, which allows us to determine overall site usage patterns. Other
data such as order information and specific visitor requests may be stored
in user-specific file. Certain information must be provided by the
customer to properly complete orders and deliver to the correct address.
This information is retained to expedite future orders.
What do we do with this information?
The information is primarily used to improve our site for the purpose of
better serving our valued customers. Occasionally we will use the
information to send our customers an e-mail announcement. This e-mail may
contain new product introductions and/or exclusive offers specifically
tailored for the vehicles they own.
1995-2013, Savanna Jones. All rights reserved. The name Savanna Jones and SavannaJones.com logo's are trademarks of Savanna Jones Inc.
This entire site with its content is copyright protected. Images are watermarked and cannot be used without explicit agreement from Savanna Jones Inc.
Throughout this web site all the preceding marks & logos are used for identification purposes only. Savanna Jones Inc has no affiliation with Toyota. It is not implied that any part listed is a product of, or approved by Toyota.
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